Has anyone thought of complaining to eBay? hint hint
With an army of bots that act to provide perfect feedback, and the ability to create more accounts if they wish, it doesn't stick. I've tried reporting items but as far as I know they get relisted or the report isn't resolved.
You are dealing with a ring of accounts that share information and systems to ensure they look like a trustworthy seller to Ebay's metrics, it's the same on Etsy too. After buying rough that checked out properly I ended up with 20 unsolicited messages in a month, from other sellers advertising their stores, all selling mass production dyed material, with feedback sections full of different accounts repeating the same message, word for word.
As usual you are better off paying attention to returns policies than anything the seller provides.
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