I do a fair bit of online business and I thought I would let everyone know about an issue I have had with paypal.
I sold a Sapphire to a guy in the UK through the website I use. He paid by PayPal same day & his items were shipped the next day. After about 8 days, which we believe after he received the items, i received an email notification from PayPal that his payment had been reversed & paid back to his account. Upon checking with PayPal, it was due to him making a direct request to his bank, his bank instructed PayPal to do the reversal so PayPal has no choice but to follow the bank's instruction. PayPal is not able to help further, what they able to do at the moment is to monitor his account activity.
Basically it boils down to this: 1) He used a credit card to make the purchase. If he tells the credit card company he lost the card, the card has been used without authority or that the item received is not as described, the credit card issuer will notify paypal to reverse the charges. 2) I use paypal in Australia, which according to T&C's, if you are outside of the USA, you get no seller protection 3) I sent the stone via EMS registered. He signed for the package and his name is in the EMS system as having recieved it. 4) It turns out that 3 other sellers on the same website had the same problem.
There is not much we can do about it. I contacted the UK online fraud authority who where interested but needed more complaints about the person to act. So please be careful with Paypal and be prepared to not get paid ever now and then.
Joined: Sun Oct 16, 2005 12:22 pm Posts: 21602 Location: San Francisco
If his identity was stolen and the complaint is legit it should be easy to prove with the shipping address.
If the goods went to an address other than the fellow whose account it was, that could seem like identity theft was involved. If the items went to the billing address for the account, that's another story.
I think it is beyond the core intention of this platform to name and post personal information for individuals on the basis of unsubstantiated suspicions.
It is a legal, possibly a criminal, matter between PayPal and the seller.
Furthermore, it is always a good idea to insist on shipping to the primary address listed with PayPal or the billing address associated with a credit card.
I don't think I want to name him on this site. I don't think it woud help anyway. He can just keep using different names through paypal.
Barbra, he was a verified user in paypal with a verified address. I sent the Sapphire registered mail to Mr X and it was signed by Mrs X. The proof is all in the documentation.
At the end of the day it is a loop hole in global purchasing. If someones credit card had been stollen and used unintentionally, then for sure paypal and the credit card issuer must have a way of refunding that money. At the same time however, the same process opens up an avenue to fraud by allowing people to simply calim that the card was stolen or miss used.
Joined: Fri Oct 12, 2007 10:22 pm Posts: 1117 Location: Virginia
You should contact the bank with the details of the delivery. They don't want their customers using them for fraud. I'll bet Paypal would cooperate with a transfer of information to help you.
_________________ Soil is not dirt. http://hmmdesign.net
I wish everyone who gets scammed online should publish details of scammer. In that way you help others to not engage in business with the scammer and making it harder by having him/her creating new accounts all the time. I would, no doubt.
Industry wide black lists are a wonderful thing, but too easy to abuse. I see this topic has aged a bit, was it ever resolved? The post office idea sounded like it could work.
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