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 Post subject: Re: Issues with Graves Company
PostPosted: Mon Apr 17, 2017 4:07 pm 
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CoreyB wrote:
It arrived...and it's missing parts. Specifically the transfer jig and the control knob. I can turn it on and off with a screwdriver, but the transfer jig is REALLY important for finishing stones.


I am aghast. What the hell?

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 Post subject: Re: Issues with Graves Company
PostPosted: Tue Apr 18, 2017 1:25 am 
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The Graves transfer jig is crude and in my experience pretty useless. Just buy a better one.


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 Post subject: Re: Issues with Graves Company
PostPosted: Tue Jul 11, 2017 1:40 pm 
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Sorry to bring this back up, but I was wondering if you ever got your issues with Graves straightened out?

I've been finally thinking about pulling the trigger on ordering a machine straight from the company, but reading through this (not to mention all the other issues people have had in the past) has me hesitating big time.


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 Post subject: Re: Issues with Graves Company
PostPosted: Tue Jul 11, 2017 10:33 pm 
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earthandhammer wrote:
Sorry to bring this back up, but I was wondering if you ever got your issues with Graves straightened out?

I've been finally thinking about pulling the trigger on ordering a machine straight from the company, but reading through this (not to mention all the other issues people have had in the past) has me hesitating big time.


Yes and no. I got the machine about 12 weeks after ordering it, but I'm STILL waiting for the Darkside lap from the lap package I bought, and we're at 22 weeks in. If you can go through a vendor, I suggest you do. The machine is great and well worth the price, but you will be waiting for it if you order directly from Graves.


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 Post subject: Re: Issues with Graves Company
PostPosted: Tue Jul 11, 2017 11:14 pm 
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Wow, still huh?! That's some turnaround time...
Did you at least get the missing parts?

I really appreciate the reply, I'll look around for a vendor for sure now.


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 Post subject: Re: Issues with Graves Company
PostPosted: Fri Jul 14, 2017 2:58 am 
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I'm a bit late to this party, but I ordered my machine directly from the Graves company too and it took MONTHS to arrive as well.
Mine also arrived without the control knob. I just got used to using a flat head screwdriver to set it.


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 Post subject: Re: Issues with Graves Company
PostPosted: Fri Jul 14, 2017 3:51 pm 
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That seems to be the consensus - I'll have to see if I can find one here in So Cal. Thanks!


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