Post subject: Re: I sent a stone to AGL, it came back with unexpected resu
Posted: Wed Feb 06, 2013 10:16 pm
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Joined: Sun Oct 16, 2005 12:42 pm Posts: 2846 Location: Ho Chi Minh City, Vietnam
Demantoids from Iran can have horsetails, just precise someone's earlier post. I bought a small parcel a few years back. All of the ones containing horsetails are a brownish green though. There are a few intense "Colombian Emerald" greens in there as well, but none of those had horsetail inclusions and none of them were clean like the Russian ones pictured here.
Post subject: Re: I sent a stone to AGL, it came back with unexpected resu
Posted: Sun Mar 24, 2013 1:44 pm
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Joined: Thu Aug 20, 2009 10:36 am Posts: 118 Location: New York
Hello All,
This thread was forwarded to me and I feel it is important to clarify this situation. In short, our first result was a mistake. As much as you try to make certain that inadvertent mistakes don't leave the laboratory, they still may happen.
This stone came back to the lab for an origin determination some time ago and it was then that I discovered a wrong result had been issued. All of the data clearly identified the piece as a Tsavorite however for some unknown reason the result went out as Demantoid. This was my error and I had to contact the client. I had to explain that when accessing the pull-down menu for the identification of this item, my hand inadvertently clicked demantoid. As hard as we try for these things not to happen, I am human and mistakes may happen. No excuses.
This just further drives home the point that we must be overly careful in our due diligence, not only when testing stones, but also when it comes to selecting the proper fields in our database/report processing software. It also brings forth the point that if at anytime someone questions the result of a lab report, they should feel free to contact that lab and ask them to recheck their data and findings. I always offer this to our clients, regardless of the service they had us do and I do it at no extra charge.
I regret having wasted all of your time, thought and energy on this and of course I took full responsibility with our client.
Post subject: Re: I sent a stone to AGL, it came back with unexpected resu
Posted: Sun Mar 24, 2013 2:50 pm
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Joined: Fri Jun 25, 2010 10:06 pm Posts: 2267 Location: Chapel Hill, NC / Toronto, ON
Chris, thanks for the update. We all make mistakes, and it sounds like you handled this in a very straightforward, professional manner. If I had anything of enough value to send for analysis, AGL would be my first choice, regardless of this one-off mistake.
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